Evening Stage Door Keeper - Job Description

www.shaftesburytheatre.com

Purpose

As the Evening Stage Door Keeper at the Shaftesbury Theatre, you will be the main point of contact for anyone entering the building after hours, including staff, performers, crew, and contractors. You’ll play a key role in making sure the Theatre remains safe, secure, and welcoming.

The Stage Door is not only the security checkpoint—it’s also the first impression many people have of the Theatre. Your role is essential in providing clear communication, maintaining access control, and helping the building operate smoothly in the evenings. You’ll also help manage dressing room access and may assist with securing the building at the end of the night.

You will report to the Head of House Management, who is your line manager.

Key Responsibilities

·         Greet and support all staff, performers, visitors, and contractors arriving at the Stage Door in a polite and professional way.

·         Monitor access to the Theatre and allow entry only to authorised individuals. Issue passes and keys, and keep accurate records.

·         Monitor the safety and security systems, including the Fire Alarm and CCTV, dealing with any issues that arise where possible or escalating where necessary.

·         Respond to emergencies, including contacting emergency services if needed and assisting with evacuation procedures and roll calls.

·         Act as the first point of contact for anyone working in the building, helping to direct them or answer their questions.

·         Operate the Theatre’s switchboard, answering calls and passing on messages or information to the relevant team members.

·         Receive all deliveries and ensure that items are collected quickly by the appropriate departments.

·         Track and manage outgoing items or collections placed at the Stage Door, including lost property. Follow up with departments if items are not collected.

·         Act as a keyholder and lock up the theatre as required.

·         Help maintain and improve Stage Door procedures to ensure the area runs efficiently and safely.

·         Provide timely reports or updates when requested by the management team.

·         Communicate clearly and respectfully with colleagues, sharing information that helps others carry out their duties, while always maintaining confidentiality.

·         Follow all Theatre policies, including those related to Data Protection, Health and Safety, and Equal Opportunities.

Person Specification

Essential

Desirable

We are Disability Confident Employer

If you're unsure whether you meet all the criteria, we still encourage you to apply. We value potential and enthusiasm, and we’re happy to support you as you learn on the job. Candidates with disabilities are able to apply under the disability confident scheme, which offers interviews to disabled candidates meeting the minimum criteria where operationally possible.

If you have access requirements or need adjustments for any part of the application process, please let us know — we’re happy to help.

We are committed to building a diverse and inclusive workplace. We actively encourage applications from people of all backgrounds, especially those currently underrepresented in the arts sector, including Black, Asian and global majority communities, disabled people, and those from working-class backgrounds.