Casual Bar Staff (Seasonal)

Casual Bar Staff (Seasonal) - Job Description

www.shaftesburytheatre.com

We are recruiting for several casual vacancies only. All successful applicants will be required to work on;

·         Weekends (Fridays and Saturdays)

·         26th December

·         31st December

There are no performances on 24th or 25th December. Seasonal contracts will be dated until 3rd January 2027.

Avenue Q performance schedule can be viewed at shaftesburytheatre.com.

Purpose

As part of the Bars and Hospitality team, you will report to the department heads and bar supervisors, assisting in the smooth running of the theatre bars and hospitality as well as daytime events. The successful candidate will play a key role during the busy Christmas period at the Shaftesbury Theatre. They will need to be a hard worker who has a passion for both Theatre and Hospitality.

Duties

·         To provide a safe and welcoming environment to anyone visiting the theatre.

·         To actively assist anyone who needs help within the venue.

·         To consistently maintain the highest standards of Customer Service in accordance with the Theatre’s Customer Care guidelines and the policies and aims of the Company.

·         To work collaboratively with other departments within the Theatre to exceed our guests’ expectations.

·         To have a thorough knowledge of the products we sell and be able to communicate this to our guests.

·         To communicate effectively and escalate any relevant information to the appropriate members of the team.

·         To always present the Bars and Hospitality facilities to the highest standard.

·         To serve food and beverages to the highest standard and in accordance with current food safety and Health and Safety guidance.

·         To work closely with the Bars and Hospitality management team and be proactive in maximising the customer spend, increasing revenue and profitability of the Bars and Hospitality operation.

·         Accurately process all transactions using our EPOS system.

·         Ensure good stock management, including restocking and stock rotation.

·         To communicate effectively with the management team and escalate any issues or complaints that you can’t resolve.

·         To undertake any relevant training as directed by Management

·         To always adhere to the Shaftesbury Theatre’s Health and Safety Policies.

·         To work on any task as requested by a member of management.

·         To support Theatre of Comedy Company’s communication objectives by sharing information with colleagues as appropriate, whilst respecting confidentiality so that you and your colleagues have all the information you need to perform your duties effectively.

·         To comply with the Company’s Electronic Communications and Data Protection policies.

·         To always comply with Theatre of Comedy Company’s Equal Opportunities and Health and Safety Policies.

Person Specification

Essential

·         Dedication to the work at hand.

·         The ability to thrive in a fast-paced environment.

·         Excellent communication skills.

·         Previous experiences working in either a bar, hospitality, or events.

·         Great customer service.

·         A willingness to learn new skills where required.

·         A positive team player.

·         Ability to take initiative.

·         A flexible approach to working patterns.

·         Good social and interpersonal skills

Desirable

·         An interest in and enthusiasm for theatre

We are Disability Confident Employer

If you're unsure whether you meet all the criteria, we still encourage you to apply. We value potential and enthusiasm, and we’re happy to support you as you learn on the job.

If you have access requirements or need adjustments for any part of the application process, please let us know — we’re happy to help.

We are committed to building a diverse and inclusive workplace. We actively encourage applications from people of all backgrounds, especially those currently underrepresented in the arts sector, including Black, Asian and global majority communities, disabled people, and those from working-class backgrounds.