Bar Supervisor

Bar Supervisor – Job Description

www.shaftesburytheatre.com

Purpose of Role:

To provide excellent customer service to all visitors to the Shaftesbury Theatre by supporting the Senior Bar Supervisor in the day-to-day running of the theatre bars and ensuring consistency of service across all performances. The role acts as the first port of call for customer complaints and queries while on shift, handling them efficiently and effectively and escalating to the Senior Bar Supervisor or Managers where necessary. The postholder supports the supervision and direction of the bar team, leads by example, assists with staffing, training, EPOS and stock management, and works closely with the Front of House team to manage customer incidents. The role also supports compliance with licensing, health and safety and food safety regulations, maintains high standards of cleanliness and maintenance, and advocates for the Shaftesbury Theatre, its aims and activities at all times.

You will report to the Senior Bar Supervisor when on shift. Your line manager will be the Head and Deputy Head of Bars & Hospitality.

Duties

Customer Service and welcome

Staffing and Management

•           Report any relevant issues within the workforce to the Senior Bar Supervisor or Manager

Compliance

Finance and Stock

Maintenance

General

•           Advocate for the Shaftesbury Theatre, its aims and activities

•           Have a good knowledge of the current show

•           Be familiar with and abide by all Theatre of Comedy Policies including, but not limited to, our Equal Opportunities Policy, Sexual Harassment Policy, Electronic Communications and Data Protection Policies and Health and Safety Policy

•           Undertake other duties as appropriate to the post, as requested by the HoD or Senior Management team

Personal Specification

Experience and Knowledge

•           Experience of working in Bars, theatre or hospitality in general

•           Great knowledge of the F&B industry and its products

•           Prior experience in a senior supervisory role(desirable)

•           Knowledge of Health and Safety and licensing legislation (desirable)

Skills

•           Excellent customer service skills

•           Demonstrable leadership skills

•           Effective communication skills

Personal Attributes

•           A willingness to learn, implement and practice new procedures

•           Ability to approach conflict with a calm demeanour, allowing for diplomacy

•           Ability to identify problems and recommend solutions

•           Able to work well under pressure

•           A good team player

Qualifications

Food Hygiene Level 3 (desirable)

Personal licence holder (desirable)

We are a Disability Confident Employer and welcome applications from all candidates. If you do not meet every criterion, we still encourage you to apply, as we value potential and transferable skills.

 In line with our Disability Confident commitment, we are committed to interviewing any applicant who is a disabled person and meets the minimum requirements for the role. Please indicate as part of your application that you wish to apply under the Disability Confident scheme.

In addition, applicants are invited to notify us of any disability, long-term health condition, or access requirement that may require reasonable adjustments to the recruitment process. All information will be treated confidentially.

We are committed to equality, diversity and inclusion and actively encourage applications from individuals currently underrepresented in the arts sector, including Black, Asian and global majority communities, disabled people, and those from working-class backgrounds.